FAQ’s

Ordering
Q: When is the order cut-off time?
A: Orders are processed daily until 04:00 PM (PST). Any orders placed after this time will be handled on the next business day.

Shipping
Q: Do you ship internationally?
A: At this time, we only deliver within the United States.

Q: Is there a shipping fee?
A: No, we provide completely free shipping on all orders using our standard delivery service.

Delivery
Q: What is the estimated delivery time?
A: Orders typically arrive within 6–12 business days, including 1–3 days for processing and 5–9 days for shipping.

Payment
Q: Which payment options are available?
A: We currently offer Cash on Delivery (COD) as our only payment method to ensure a secure and reliable transaction.

Returns
Q: Can I return my order if I’m not satisfied?
A: Yes, we have a 30-day return policy. You can request a return within 30 days of receiving your order.

Contact
Q: How do I get in touch with customer support?
A: You can contact us via email at info@eastretail.shop or call us at +1 (219) 277 – 3160

Location
Q: Where is your store located?
A: East Retail is located at 210 W 75th Pl #1c, Merrillville, IN 46410, United States